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F.A.Q.

Assembly. Will I have to assemble my table?

Assembly. Will I have to assemble my chairs?

How do you guys ship your tables?

Do you guys ship your products internationally?

Do you guys do custom work?

I?m ordering a table for an institution; can I place my order with a P.O.?

Can I pay with check or money order.

I can?t quite tell what color the fabric on the chairs are, what color are they?

Do the chairs fit under the table?

I'm a pretty heavy guy, how sturdy are these chairs?

Does the color of the table match with the chairs?

Are your tables cherry or red mahogany?

Can you send me a wooden sample?

What wood do you guys use to make these tables?

What is your Return Policy?

 

 

 

 

 

Assembly. Will I have to assemble my table?
Your table will arrive between 90% to 95% assembled. Virtually all models will require you to put the legs in place and tighten some nuts and bolts. Very simple. The whole procedure should take about 1 minute per leg. The Fiorentini, dahlia and Anastasia, require just a little bit more assembly. For the pedestal tables, you have to place the pedestal to the upper part, tighten some bolts, and then tighten some bolts for the legs.

 

Assembly for the Anastasia Chess Table is as follows:

1. Place the upper part of the table on a carpeted surface (make sure there is nothing that will scratch the playing surface underneath!) Put all the legs in place, and tighten the bolts about 60%. This will leave you some room to play with when placing the footboard (bottom part of the table).

2. Place the footboard on the 4 legs; tighten 100% the bolts on the upper part of the table (where the drawers are) in a criss-cross fashion, to make sure the pressure is spread evenly.

3. Finish by tightening the 4 bolts underneath the footboard. Tighten this in a criss-cross fashion as well.

Total Assembly time is about 5 to 10 minutes.

 

 

Assembly. Will I have to assemble my chairs?

With the exception of the Lucy and the Nancy, all chairs come fully assembled from the factory.


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How do you guys ship your tables?
When you purchase the table alone, most of the times we ship UPS Ground. We can only offer faster delivery on UPS-able items. Keep in mind, to ship a table via UPS 3 Day Select will cost approx. $100.

When you purchase a table and chairs from us, we use Watkins Motorlines (www.watkins.com) to ship your merchandise. The standard delivery charge of $120 to $130 will deliver the merchandise to the front of your house. You will be responsible for bringing the merchandise inside. You have the option to pay an additional $25 dollars for inside delivery. Our heaviest table weights about 60 pounds and each chair is about 25 pounds, so most people do not require inside delivery.

If your order requires that we use Watkins Motorlines, they will call you to schedule a delivery time that is convenient for you.

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Do you guys ship your products internationally?
Yes, we have sent tables to international clients before. UPS-able tables can be shipped UPS AIR. The cost is anywhere from $150 to $280 dollars. Please contact us for an exact quote. To ship a non UPS-able table via Ocean Freight, along with chairs costs anywhere from $180 to $380. Again, please contact us for a quote. Also, you will be responsible for any Import duties pertaining to your country.

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Do you guys do custom work?
Occasionally, somebody asks us if we can do custom work. Yes and No. Yes we will do slight modifications to our tables. Slight modifications would be doing the board with a different wood or something like that. Please email us with your exact needs. No, we will not make a new table from scratch.

The terms for tables with any sort of customization are as follows:
* Table is non returnable.
*
We require a signed copy of your invoice authorizing us to charge your credit card, along with our no refund policy.
*
Production time is around 8 to 10 weeks.

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I?m ordering a table for an institution; can I place my order with a P.O.?
Absolutely! You can either fax us a P.O. at 305-252-5964 or complete an order in our shopping cart, and at checkout, select the Purchase Order Option.

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Can I pay with check or money order.
Yes, we take checks or money order.

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I can?t quite tell what color the fabric on the chairs are, what color are they?
We upholster our chairs with a beige or off-white fabric. A very neutral choice. If you find this does not fit your d?cor, we will re-upholster your chairs with the fabric of your choice for a small fee of $10 per chair. Keep in mind, you can simply unscrew the cushion from the chair and have somebody in your hometown reupholster it with the fabric of your choice.

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Do the chairs fit under the table?
Yes and No. Chairs with arms will generally not fit under the table. Chairs without arms (side chairs) will slide under any table.

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I?m a pretty heavy guy, how sturdy are these chairs?
Our chairs are very solidly built. These are not knock-down chairs. If used properly, they will not loosen up or break. We are confident that our chairs could hold 300+ pounds if used correctly. Keep in mind, no chair will last long if they are not sat on properly.

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Does the color of the table match with the chairs?
We are experts at making furniture, not taking pictures. Sometimes when taking a photograph, lighting can affect the shade or color of our products. Although it might not look like it, our tables and chairs are the same color. (With the exception of the Nancy and Lucy which are manufactured by a different manufacturer, all chairs match)

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Are your tables cherry or red mahogany?
We understand that sometimes it can be a bit difficult to appreciate the finish of furniture via Internet Pictures. With the exception of our Cracked Antique and Natural Oak finish, our tables tend to lean towards a brownish red.

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Can you send me a wooden sample?
Yes, we can send you a wooden sample. However, you must pay for the shipping fee. If you place an order you will receive a credit of $6 dollars to cover this shipping fee.

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